#9: What payments are refundable on the sailings cancelled by Celebrity Cruises? However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Why is it suggested to add CruiseCare at the time of booking? If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. We talked to Celebrity on Sunday. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). ck59#2V`}i%h\`WFF,p1.niefsCvR CruiseCare is designed and intended for US residents only. The guest said . Which bookings are eligible for the Best Price Guarantee? There is no need to call to initiate the process. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. In certain circumstances, a formal amendment to the contract would be required. Matching offers you missed out on will be added to your onboard account. endobj
. It took about two weeks from the time I cancelled until I got my refund. Please reference the chart below. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. All taxes and fees will be refunded back to original form of payment. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. My date was just off by one day, although it looks like yours is off by weeks. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I got a refund of every dime. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. I was on hold for over an hour to speak to a representative but . If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? :3"/ Cu*D Will I receive a refund for those? I went ahead and called her to confirm that. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Deadline to request a transfer is May 4, 2022. For all other Covid-19 information, please see our Coronavirus hub page. Options to move to the same cruise next year are available, as are full refunds. By proceeding, you agree to Cruise Critics. Q. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. 75% of total price. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Feb 27, 2023 6:39 am EST. Captain's Club members may call (844)418-6824. Captain's Club members may call (844)418-6824. Royal Caribbean International. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. All Rights Reserved. Guess I'll check with them tomorrow. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Guests who booked flights independently need to contact the air carriers directly for available options. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. We were on the 3/6-15 as well. Is cruise/vacation cancellation protection available? Multiple FCCs may be applied per guest within the same reservation. Cancelled all of our private & X excursions today. Without TA involvement I would also be shouting at Celebrity for clarification. Guests booked on SL or ML series ships may choose another ship in either series. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The cruise is still showing in our account on website when we log in. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. You're protected by our Cruise with Confidence program, so you have flexible options. August 26, 2008. What Happens If There Is a Cruise Price Drop After Booking? Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>>
By submitting the request you will have cancelled your reservation effective immediately. Challenging this on your credit card will not get you anywhere. All deposits are non-refundable . Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? 1 0 obj
THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. I didn't want any FCC credits, so I'm happy I got all my payments back. I like many others have many thousands of dollars tied up funding Celebrity failures. From August 2022 Travel + Leisure, published by TI Inc. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. We were on board Reflection which departed PE on March 13th. There are detailed posts onother threads..If I find mine, I will copy and paste. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. There is no need to call to initiate the process. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Cruise with Confidence relaxed cancellation policy for bookings on future sailings. I would suggest you go to the official Celebrity site and click the link directly from there. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Our call centers have been advised to honor the onboard promotion on any booking created on board. Powered by Invision Community. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. I booked a cruise on board that has now been cancelled by Celebrity. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Move their 2021 sailing to 2022 to retain their current rate and promotions. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. 154. LauraS Move their 2021 sailing to 2022 to retain their current rate and promotions. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. The future cruise certificate will be issued to you within 30 days. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Argo., March 20, 2020 in Celebrity Cruises. %PDF-1.7
Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Emails will be answered in the order received. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. %
It's the same form. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Dont know what I will do with a huge credit on my card. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. I had the same type of incorrect date on my cruise. Nothing new from X on our credit card! Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Cruise was 1st April and I contacted X the day after the notice. I presume this then illustrates what is due back to us. I of course have not received a check back yet. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Checked with TA and was told to check with them after 30 days. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Norwegian Cruise Line: 90 days If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Crystal Cruises: Up to 90 days. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. The even occurred in February of 2023. Certain promotions will be excluded from the policy. No. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. I click on the closest date and proceeded without any problem. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? I know things happen but it seems like a lot of cancelled cruises. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. 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