Wedrive innovation on application development, information security and more, to ensure that members enjoy cutting-edge financial service solutions. I am the assistant manager, so I stepped in to alleviate the situation. Interviews at Navy Federal Credit Union Experience Positive 69% Negative 17% Neutral 14% Getting an Interview Applied online 79% Recruiter 10% Employee Referral 4% Difficulty 2.8 Average Hard Average Easy Interviews for Top Jobs at Navy Federal Credit Union Member Service Representative (169) Member Service Representative II (15) Msr (15) To help you prepare for a Navy Federal Credit Union job interview, here are 40 interview questions and answer examples. With over 150 roles to choose from, a career in the Navy can set you up for a lifetime of success. Even being pennies off in a day can make a big impact. Follow this up with empathy and an assertion that you'll do everything you can to help them while maintaining your level of emotional maturity. This question tests your boundaries, professionalism, and diplomacy. to You are leaving a Navy Federal domain to go to: instructions for how to enable JavaScript in your web browser, telemedicine support, wellness and fitness centers, discounts on child care, restaurants, movies and concerts, eligibility for Navy Federal Credit Union membership, access to on-site fitness centers and cafeterias. Credit unions are non-profit, whereas banks are for-profit. Check out recent write-ups, media, or advertisements on new or to-be-launched products and services. The interviewer asks this question to assess your problem-solving skills, leadership potential, and emotional intelligence and to determine if you hold yourself accountable for your actions. Answers to most questions about our process can be found on our Frequently Asked Questions page. When I believe in the product or service, and it will benefit the customer, I am happy to upsell. Show that you are easy to get along with. I like to learn, teach others, and take careful steps, ensuring that my work is well done. However, if you plan to return to school full-time or have a class schedule that will limit your availability, ensure this won't clash with the expectations of this job posting. ", "I have not received formal sales training, but with a little help, I believe I would enjoy a sales component to my job. "I was helping a client navigate their application for a loan. Share the tools and methods you employ to prepare for and stay organized on the job. I am highly capable and a good researcher, so I'm confident in my ability to learn independently. All origination, servicing, collections and marketing materials are provided in English only. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Exhibit your aptitude for assessing and prioritizing your tasks and how other priorities impact the time you have. 91% 57% Source: Great Place To Work 2021 Global Employee Engagement Study. "Every customer service interaction is an opportunity to upsell if the product or service will be of value to the customer. What is the biggest challenge facing credit unions in the next year? The proper way to answer this question is by researching the measures Navy Federal Credit Union has taken to improve. Read our Terms of Use for more information. If you are a member, be ready to talk about what you enjoy most about banking with Navy Federal Credit Union. **Above salary does not include locality. Before volunteering your current base earnings, start by sharing any bonuses or incentives, retirement packages, stock options, PTO, health/dental/vision, and any benefits you receive from your current employer. If you are not a member or not eligible to be a member, talk about the fact that you would be a member if possible. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. If you are self-taught or new to the industry, that's okay too! "My first exposure to the financial industry was playing monopoly as a kid. It was embarrassing and changed the course for me. You want to go through the whole problem-solving process, communicating clearly. I suggest using the STAR (Situation, Task, Action, Result) formula as the framework for your example. I currently do so in my job and consistently surpass the upselling and cross-selling targets given to me. This question aims to assess how resourceful you are, whether you are capable of outside-of-the-box thinking, and whether you respect the chain of command. I am fully prepared to transition into banking, an industry where I can grow and learn for many years to come. Find military career opportunities with options for both full-time service and part-time service. I have confidence in my abilities to meet the expectations of accuracy for the Navy Federal Credit Union.". Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Banking can sometimes feel routine; however, the customers you interact with will change daily. A person who doesn't have a car might be prone to all sorts of attendance issues, such as blaming their poor time management skills on missing a bus or experiencing a flat tire on their bike. It was not ideal to spend my time on a simple customer issue like this; however, I needed to bring a level head to the situation. ", "Math has always been a strong suit for me. I love my car. As a data scientist, I can use my technical skills in Python, and in working in the Cloud environment, to really impact the member. Our values are; Focusing on values of Service, Integrity, and Community supports our mission to make you our top priority. This question explores how many hours a week and the types of shifts you are willing to work. Step 2: Create a Login.gov and USAJOBS Profile Step 3: Find Job Openings Step 4: ApplyCurrently selected Step 5: After You Apply Step 6: Interview Step 7: Offer of Employment Need Help? That normally gets the song out of my head. I would be happy to take any training you recommend and would love to hear more about your specific training program here at Navy Federal Credit Union. "My current annual salary is $48,000 per year. Posted: November 14, 2022. Next, demonstrate your customer service skills in action by including a personal example of a time in your career when you were able to use this approach to successfully resolve a customer policy complaint. She was upset that she was going to be late for her event. You can make this answer even more impactful by including a specific example of a time you were able to successfully upsell a service during your time at _____. This position is a 100% TDY position at Camp Lemonnier, Djibouti, Africa. Spouses who meet certain criteria may receive preference when applying for jobs. So, example, we're looking at Omnichannel, which is essentially a way for our members to go into any channel they want-- a physical or digital-- and sort of have the same experience without missing a beat. I understand that I will be privy to sensitive and confidential information while working at Navy Federal Credit Union and will do everything I can to ensure a member's information is never compromised.". My strengths are building rapport with clients, remembering their names and interests, and making them feel welcome every time they visit. So I would be comfortable selling Navy Federal Banking products. ", "Yes, I consider myself very logical, which always helps me to make sound judgments. Relationship management, selling, sourcing, talent identification, pre-closing, interviewing, assessment, employment branding, talent acquisition, executive recruiting, staffing, and strong. We provide a fulfilling career and life. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. Visit our Careers FAQs. Your answer should center on your emotionally stable and professional responses in this situation. Bank Secrecy Act. I would be interested in earning a Bachelor's Degree in Finance at some point, allowing me to grow with Navy Federal Credit Union into a lender-based role. As a well-established credit union, Navy Federal Credit Union offers an excellent range of banking products for its loyal members. "I have received formal training in my current role and am very confident in my ability to detect counterfeit cash and fraudulent checks. Through our membership with the World Wide Web Consortium (W3C), we aim to advocate open and inclusive digital standards throughout the Web. Repeatedly on their website, they emphasize being a not-for-profit cooperative credit union that even issues their members' dividends! As their website states, "Helping members reach their goals with the best products and service possible is what we do." You'll want to exhibit objectivity, emotional maturity, and detail the techniques you employed to navigate this terrain that led to an outstanding customer service experience. **Above salary does not include locality. I genuinely believe that my work matters, and that is what I enjoy most about a career in banking. Then you need to compare the winners of those races, which means one last race will be necessary to determine the fastest, so six races total to find a winner. I'll share my knowledge and the avenues I can explore to help them and do my best to keep the communication as amenable and transparent as possible. This question focuses on how familiar you are with Navy Federal. When communicating, I actively listen, mirror back their communication, and validate their perception and reality to the best of my ability. If you have an example where you were able to keep a level head in a stressful or emotionally charged situation, share it. Credit unions often have the upper hand with lower fees. ", "The home equity loans offered by Navy Federal Credit Union sound wonderful! Manager, Information Security Vulnerability Assessment. It means planning for my morning, getting to work early, and being able to adjust my priorities. Also, be sure to volunteer your actionable approach to growth. Being let go from your position is unfortunate; however, it happens to the best of us and often in situations beyond our control. Sometimes, I go to my bank to make a quick deposit. ", "I would love to know more about the customer service training that you offer here at Navy Federal Credit Union. Reflect on the ways you've successfully delivered in the past and assure them those transferable skills will deliver that same success wherever your career takes you next. Your previous experience working in sales will help set you apart from other applicants. Used under license. You can rest assured that I will deliver perfection. Restating what they are not agreeing with so they feel heard and understand you are listening. This question also offers the opportunity to ask the interviewer if Navy Federal Credit Union offers tuition support or a reimbursement program for employees who wish to continue their education. This fun exit interview question is an attempt to reveal more about your personality and what makes you like-minded or unique. $56,983 Yearly. The nuance of this situational question centers on your ability to handle such situations with discretion, tact, and respect. For instance, if you are interviewing for a banking position, your weakness should not be simple math. Then, I brushed up on my PowerPoint skills and made engaging visuals. ", "It's important that our members feel welcome and comfortable no matter the nature of their call. Time-in-grade requirements must be met by the closing date of this announcement. Showcasing your ability to remain patient and professional in the workplace while being a support system for your coworkers will market you as a desirable asset. For the Navy Federal Credit Union, this doesn't equate to pushing unnecessary products to gain a profit. Good job! It's easy, fast and secure to send and receive money with your friends and family using Zelle. Next, contrast your current base earnings with what you feel your professional worth is in your job market and allow for a range of flexibility with that number. To strengthen this response, provide more detail about the sales targets in your previous role. You have taken a smart approach to this question by indicating interest in a long-term career with Navy Federal Credit Union. Employee Referrals Information Technology/MIS (23) Yes No. ", "In banking, it is important to stay on top of your industry. Variants of it, some unlicensed, are in use with armed forces worldwide, particularly . This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). I kept emphasizing that the information they put down needs be accurate. Information Technology/MIS . JavaScript. One area for improvement was to speed up my work and get through my line of customers a bit faster. Concluding your answer by indicating you would bring this same type of approach to Navy Federal Credit Union is a nice touch! Show that you have a strong sense for accurately estimating what is possible in a given timeframe and your success rate for meeting deadlines and for being flexible depending on the team's needs. Discuss how you ensure an active line of communication right from the start, especially in your 90-day probationary period. I seek a compensation plan aligned with the more significant responsibilities in this role. This approach can often mean a lower focus on customer service and impersonal service. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. My Favorite Jobs. ", Our Professional Interview CoachChad Wilson Reviewed the Above Answer. Being in the customer service field for the last five years, I have absorbed many materials related to customer service. Walk the interviewer through which aspects of your education have proven useful and what those lessons will lend to this role with the Navy Federal Credit Union. Multiple. I wasn't doing the orders that day. Sure beats only having a volleyball to keep me company.". In addition to our surveys, we can provide services to help agencies achieve the maximum benefit . You've answered well. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. 1-888-842-6328 Customer Service (30) Yes No. They want to get a feeling for your communication skills and the kind of customer experience you deliver, regardless of the customer's personality. ", "Yes, I have worked in sales at MetroPCS and we would have targets for selling things. To further demonstrate your enthusiasm, and to confirm your interest in the position, consider adding one or two additional queries. If you do have a car, volunteer it and share as much as you'd like in this regard. Being in the banking industry for the last five years, I have absorbed many materials related to customer service. Learn more here. If you have received praise in the past, or a positive performance review that mentioned your above-average attention to detail, tell the interviewer about it. With a wide range of backgrounds and personalities, client and coworker connections can take time to form. The interviewer wants to see how you approach finding answers independently and how self-guided you are in your work. Since the question specifically relates to customer service training, however, consider providing more details about the kind of training you have received during your career so far. Under the Defense Acquisition Workforce Improvement Act ( DAWIA ) to handle situations... Enjoy most about a career in banking, it is important to stay on top of your industry counterfeit... And it will benefit the customer is an opportunity to upsell agreeing with so they feel heard understand. Limited are not agreeing with so they feel heard and understand you are a,. Concluding your answer should center on your emotionally stable and Professional responses in this role and interests, and confirm... Mission to make you our top priority lifetime of success benefit the customer, I have absorbed many related. Deliver perfection English only 's important that our members feel welcome Every time they visit find career... Would love to know more about your personality and what makes you like-minded or unique backgrounds and,. Engagement Study first exposure to the bank Secrecy Act very confident in my to! To handle such situations with discretion, tact, and it will benefit the customer service to strengthen response! To reveal more about your personality and what makes you like-minded or unique, mirror their. Banking can sometimes feel routine ; however, the customers you interact with will change daily in. Helps me to make sound judgments banking can sometimes feel routine ; however, the customers interact... And it will benefit the customer service would love to know more about the customer volunteer it and share much... 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Place to work 2021 Global Employee Engagement Study and do not endorse products or services of, Navy Federal Union... Service training that you offer here at Navy Federal Credit Union..... A long-term career with Navy Federal Credit Union. `` I am capable... You interact with will change daily banking position, consider adding one or two queries! With clients, remembering their names and interests, and that is what I enjoy about... A navy federal job assessment and the types of shifts you are with Navy Federal and.... Application for a lifetime of success the nature of their call probationary.! They put down needs be accurate customer, I have received formal training in my to! Client and coworker connections can take time to form and Community supports our mission to sound... Easy to get along with if the product or service, Integrity, and respect years, I actively,! Tests your boundaries, professionalism, and to confirm your interest in a long-term with! 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