All Apple devices up to date, printer firmware updated, modem updated. Do not worry, I’m here to help I would suggest using the printer AirPrint feature to easily print from your iPhone to the printer. It appears the problem is that a router is needed for airprint. Go to support.hp.com and select Software and Drivers from the top menu bar. Restart your MAC. Also, if you get a printer with the Air Print feature, print drivers are no longer needed, so compatibility is no longer an issue. Verify it is an AirPrint printer. If your router supports Bonjour, skip to the next step. 08-25-2018 Question: Q: AirPrint and HP 4500 printer issue. Open the Embedded Web Server (EWS), and then make sure AirPrint is enabled. (And it must support Bonjour). Simply hit ‘print’ and continue without a single interruption. Step 5: Make sure the router can forward Bonjour packets (Please skip this step if you have verified it already). I am not sure why this works or why they have the setting in the first place but I went to each channel (2.4, 5-1, 5-2) and turned off “airtime fairness” and it works perfectly. Do the following, depending on the connection status. Updated Many Mac users today found, to their surprise, they are unable to print to their HP Inc printers.. HP's printer driver software is cryptographically signed with a certificate that macOS uses to determine whether the application is legit and can be trusted. Solution 2. The Virtual Agent is currently unavailable. Can print from Win 10, MacOS Catalina, but not from iPhones and iPads. Open a document or photo, click File, and then click Print. I can verify the printer is on the network and using the HP Smart App I can connect to the printer and print. Type your printer model, and then search for the document to "print a configuration page.". The Software and Driver Downloads page opens with the options available for your printer. This is not true. Question: Q: HP OfficeJet Pro 6968 Airprint not working. Some features of the tool may not be available at this time. Please try connecting the iOS device to your printer using HP Wireless Direct and try printing, can you see the same behavior by removing the router from the picture or does it print for more than few minutes? the previously working Airprint printer shows up on an intermittent basis; the previously working Airprint printer simply disappears; Both of the above show up frequently in Internet searches on both Apple and HP support sites; many suggestions point you to reset/re-power everything – that may get things working but is not a real solution. … Please try again shortly. Before we changed WiFi to Aruba, AirPrint worked fine from any Apple device, anywhere in the building. For additional functionality, please download the HP Smart app from the App Store for iPhone and iPad or the Mac App Store. We've now moved to Aruba IAPs, no AirPrint is working. 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