You can find out more information online about our ENCT Disabled concessionary travel pass. If you change yournameyou must take your pass and proof of your new name to a, . Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Where can I send my feedback about my local authoritys services? If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. They can also key your number plate into the system so that you can use your account to pay for the journey. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Pass holders will also be unable to travel free on . One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. You must have officially enrolled in order to be eligible. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Book a library appointment to replace your free bus pass. Each coupon is valid until January 31, 2023. Telephone: 0151 330 1000 B. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Free travel also applies on bus services going into Wales. Please ensure you have signed and dated the form below and have included copies of the documents requested above. You'll need to provide a crime reference number. Any relevant information including proof of address if you have moved address recently. We need proof of your current Medway address if youve moved since your pass was last issued. You will be asked to enter you card numbers, expiry date and year. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. What to do next will depend on where you lost your item. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. View bus timetables. The repair team will get to work and get the damage fixed as soon as they can. We will charge you to replace a damaged pass. stream My pass is damaged We will accept a marriage certificate or letter from a solicitor as proof of your new name. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. We would like to send you . Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. This payment is non-refundable. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. I would like to make a complaint. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. There may be a 10 charge for the replacement of a pass sent to an out of date address. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. >> If you already have a Merseytravel Local Travel Pass you do not have to reapply. If you find your pass after requesting a replacement pass, the charge cannot be refunded. We normally send Wirral View on Fridays so please look out for it. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. For details of all our locations and opening times please click here. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Find out where your nearest Travel Centre is. Merseytravel Centre when you bring your application. No, you will need to buy a ticket for your journey. It's your responsibility to renew your pass. In Wales you can get a bus pass when you reach 60. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. ME14 1XX. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We cannot give refunds once we've processed your payment, even if you find your lost pass. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. From your bus driver. Lost Property. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you apply online you should receive your replacement bus pass quicker. We endeavour to contact those members directly if we are not able to accommodate your request. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can view receipts for payments for up to 6 months. Your subscription could not be saved. Find out about public transport fares and passes. Pensioners face bus rule change. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Providing the journey starts or ends in Cheshire . Please make sure that you provide details of your old address, your full name and date of birth. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Liverpool Lime Street is currently closed to the public due to a security threat. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. We can check the chip in your pass at one ofour. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. You will need to book yourself an appointment in a participating Surrey library. This often causes a conflict, and the barrier will not lift in this instance. If your bus pass is stolen, we'll arrange a replacement free of charge. I have lost my pass/it has been stolen. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. S.S.S. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Replace a faulty Medway bus pass You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. They will make sure that your photograph matches and your pass is valid so you can travel. << A letter from GP/Consultant confirming the loss of use of both arms. I want to report a damaged bus stop / shelter. Get weekly Wirral View updates in your inbox. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. We will charge you to replace a lost or stolen pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). There is a 5 fee to replace a lost or damaged Senior Pass. Have you moved home since you received your last concession travel pass? However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Renew, replace or update a disabled persons bus pass. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. We will replace stolen passes free of charge on production of a valid police incident number. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Metro Card will launch on 2 December, replacing Walrus. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. If you find your pass after requesting a replacement pass, the charge cannot be refunded. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Arriva North West. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. The easiest way to apply for Merseylink membership is online here. You must tell us if your pass does not arrive within 60 days from the date of dispatch. No trains are running from the station. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Bus Service Operator Grant Survey 2021-22. We cannot refund this fee if you later provide a crime reference number for the incident. The police will give you this number when you report the theft. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! You cannot apply online if you do not receive these benefits. 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