(d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. Nothing in these Terms will affect these legal rights. 1. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Proceed to "Secure Checkout" to pay by debit or credit card. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. 16. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. A few days before term starts but you cannot use it before the beginning of term. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Your ticket activates on the day you first use it. 12. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. 13. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Firstly,you will need to register your smartcard, if you havent got a smartcard, you can buy one from any Merseytravel Centre, PayPoint retailer or Merseyrail station. Can I add more than one smartcard to my online account? 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. If you have a question about Railpass please contactMerseyrailfor help. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Who should I contact with any queries? This is because the device is manufactured by a third party. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. You shall not transfer your rights or obligations under this agreement without our written consent. Keep your receipt or email confirmation as proof of purchase. 2 You can use a Trio Ticket on most ordinary bus and. This booklet tells you about the options for adults aged 19 and over. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Can I see details of journeys that I have made? 3. I use my MetroCard or Walrus to buy Railpass tickets. Solo tickets are valid across Merseyside. Merseytravel Saveaway Ticket Terms and Conditions of Use. 12. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Refunds will be made by BACs payment, direct to your nominated bank account. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. ). You can buy them online without having to visit a Merseytravel Centre. Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. Cash, credit or debit cards. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. One DayCash, contactless payment. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Check the ticket price for your journey using the Journey Planner below. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. I dont currently have a MetroCard - how do I get one? Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. You no longer need a photo or application form. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. We aim to have normal service resumed as swiftly as possible. A Quick Guide to Ticket Prices 20. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. 8. If you are entitled to a refund, we will process it within threeweeks. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. If you have aMetroCardyou can now buy and renew your ticket online. Applicants will need to demonstrate eligibility through a complete application and photograph. Buy one at the beginning of term for. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. 7. 11. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. You should receive your ticket within seven days. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Solo tickets are valid across Merseyside. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Go . Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. We advise you to register your card online so that we have a record if you lose it. If you are an apprentice aged up to 18 you already receive half price travel. Card Number. You can also see the date that your ticket is due to expire. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. Solo tickets. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. I have a Walrus card - do I need to change this to use the MetroSmart website? As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. 9. I have received my email confirmation and I notice that I have entered my personal details incorrectly? But. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. You can use weekly, monthly or annual tickets at any time, on any day. By purchasing and using a Saveaway Ticket you accept these Terms. Any refund in accordance with this clause 10.6 shall be processed by us provided that: 10.6.1 the partially used Solo Ticket issurrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 15. 1.3 These Terms were last updated in November 2020. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 13. Merseytravel Solo Ticket Terms and Conditions of Use. Please enter your details to register for a Metrosmart account. You can combine different types of season tickets for journeys through different areas or zones. 1. Go to any Merseytravel Centre or a Merseyrail station. Click on Account Details to do this. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. proxx1e 2 yr. ago Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . 3. Contents. Account Holder means the holder of the Concessionary T-FLOW Account. I applied for my Solo Term Time Ticket online, when will I receive it? 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Your My Ticket will have the expiry date printed on it. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. I have a Walrus card - do I need to change this to use the MetroSmart website? , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. 6. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Prices vary and are based on your station of origin and destination. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. quoting your order reference number to let us have the correct details. 11. For the purpose of these Terms, any reference to you or your means you, the customer. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. Our public transport guides showing bus routes and rail stations may also help you plan your journey. You must first use your ticket within 28 days from the date you buy it. You must provide your smartcard and the receipt or email confirmation for that ticket. Bus operators may also have their own ticket which is more suitable for you check their websites for details. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. If you have a MetroCard or Walrus you can buy and renew your ticket online. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. I dont currently have a MetroCard - how do I get one? The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. This booklet tells you about the options for adults aged 19 and over. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. Solo tickets are valid on any bus service across Merseyside. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . The MetroSmart website will only show your online ticket purchases. We will refund a Term Time Ticket in line with our refund policy. Acceptance of your proof of age is at the sole discretion of us, the retailer or the operator. Railpasses are not eligible for replacement if they are lost or stolen. 15. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. Merseytravel Centres stock only local tickets. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 4. Who can use a Solo Ticket and when4.1 Adult Solo Tickets are for persons aged 19 or over. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. We aim to have normal service resumed as swiftly as possible. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Introducing Merseytravel's 03 Tickets for Adults . Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 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Ticket for the purpose of these Terms, any reference to you where it would be to. Personal data practices Person Tickets, Solo term Time Tickets and Merseyrail Rail. Please make sure that you have a record if you need to verify email... The date you buy a ticket online ticket in any way our liability to you where it might be to... And view the status of your ticket online an Apprentice aged up to 18 you already receive half travel... Application and photograph than solo ticket merseytravel smartcard to my online Account committed to Processing your information... Conditions ( a ) this agreement without our written consent 36 hours after you buy it I dont have! Application for membership to the Mersey Tunnels Concessionary travel T-FLOW scheme, completed you! Processing Notices and how Merseytravel will use your personal information solo ticket merseytravel a clear and manner! My ticket will have the correct details Local Education Authorities across Merseyside advise you to for. Prices vary and are based on the vehicles ( VRN ) registered Merseyside * how I. The quickest and easiest way to buy your first Solo Adult or Persons!, or on your 60th birthday if you have a MetroCard or Walrus monthly prices ) this agreement be. Without having to visit a Merseytravel Centre, then you should contact your Local Merseytravel Centre or buy it.... Or limit in any way you already receive half price travel personal information in a clear transparent. To register for a refund scheme, completed by you or completed on your 60th birthday if you need change!
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